Australian Community Satisfaction Survey

1. Welcome2. Wellbeing3. Services4. Assets5. Initiatives6. Engagement7. About You

We are conducting a short survey to help us better understand residents’ priorities for their area and satisfaction with their council. It takes about ten minutes to complete.

The information you provide us will be extremely valuable to improve council services and community outcomes.

Before we get started, we need to check that you agree to participate in this research.

Please read the following information. If you are happy to complete the survey after reading this information, please select the button below to continue with the survey.

I understand/agree that:

  • I am 18 years of age or over
  • I am a resident of the council area that I select below
  • This research is being conducted by CommunitiesThrive®, and involves an online survey
  • The survey is voluntary, and I can choose to stop at any time
  • Results may be published; however, my responses are confidential, and I will remain anonymous
  • The data collected as part of the survey will be de-identified and securely stored
  • My council will be provided with a free summary of data collected for my area within 30 days.

In the spirit of reconciliation, we acknowledge the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

PLEASE SELECT YOUR COUNCIL AREA, AND THEN SELECT THE BUTTON THAT APPEARS TO INDICATE YOUR CONSENT TO PARTICIPATE IN THIS RESEARCH AND START THE SURVEY.


Below are some statements about feelings and thoughts.

For each, please indicate whether over the last two weeks you have experienced it: (1) none of the time, (2) rarely, (3) some of the time, (4) often, or (5) all of the time.

If you would prefer to not answer a particular question, you can leave it blank.

Whatever you’re feeling during these challenging times, you can talk it through with one of Beyond Blue's counsellors. They'll provide advice and support based on your specific needs. Call 1800 512 348.

Statement 1

None of the time 
2

Rarely 
3

Some of the time 
4

Often 
5

All of the time 
Comment (optional)
I've been feeling optimistic about the future
I've been able to make up my own mind about things
I've been thinking clearly
I've been feeling relaxed
I've been feeling close to other people
I've been dealing with problems well
I've been feeling useful

Councils are responsible for providing and supporting a number of services, such as waste management and planning for the future, in compliance with state legislation. Below is a list of some of these.

For each, please indicate how satisfied you feel with your council's performance on a scale from one to five, where one means very dissatisfied and five means very satisified. Additionally, please comment on those you consider most in need of improvement.

If you feel unable to rate a particular item, you can leave it blank.

Service 1

Very dissatisfied 
2

Dissatisfied 
3

Neither 
4

Satisfied 
5

Very satisfied 
Comment (optional)
Consulting with the community
  • Examples: engagement through public meetings and surveys
Financial management
  • Examples: ethical and transparent revenue services
Customer service
  • Examples: phone, email and in-person service
Public health services
  • Examples: immunisation and health promotion
Animal management services
  • Examples: education and regulation for responsible pet ownership
Advocating on behalf of the community
  • Examples: lobbying the state and federal governments
Making and enforcing local laws
  • Examples: local laws for public safety, parking, and noise control
Emergency and disaster management
  • Examples: regional coordination of disaster prevention, preparation, response, and recovery
Planning and development approval
  • Examples: land use permits and approvals, and planning for the future
Administration of facilities
  • Examples: airports and aerodromes, and parking facilities
Informing the community of council decisions
  • Examples: notices via local newspapers, the council's website, and other channels
Biosecurity and environmental health services
  • Examples: pest and weed management, and water and food inspections
Waste services
  • Examples: waste collection and management
Community services
  • Examples: sport and recreation, youth, senior and all abilities services, and the council's Reconciliation Action Plan
Environmental management services
  • Examples: environmental protection and education
Infrastructure and property services
  • Examples: local roads, bridges, footpaths, and drainage
Building services
  • Examples: inspections, licensing, certification, and enforcement
Making decisions that are in the interests of the community
  • Examples: decisions that reflect community needs and aspirations

Councils provide and service a wide range of community assets such as local roads, parks and sports fields. Below is a list of some of these.

For each, please indicate how satisfied you feel with your council's performance on a scale from one to five, where one means very dissatisfied and five means very satisified. Additionally, please comment on those you consider most in need of improvement.

If you feel unable to rate a particular item, you can leave it blank.

Asset 1

Very dissatisfied 
2

Dissatisfied 
3

Neither 
4

Satisfied 
5

Very satisfied 
Comment (optional)
Sports and recreation facilities
Parks and open space
Public toilets and amenities
Beaches and coastal areas
Art galleries and museums
Local roads and bridges
Parking facilities and street parking
Camping grounds and caravan parks
Landfills and waste management facilities
Stormwater and flood control system
Performing arts centres
Boat ramps and jetties
Halls and community centres
Footpaths and cycleways
Airports and aerodromes
Swimming pools and aquatic centres
Libraries
Landscapes and streetscapes
Water and sewerage system
Lighting and signage

Based on local need, councils may undertake, support or advocate for various types of community, economic and environmental initiatives. Below is a list of some of these.

For each, please indicate whether you feel that your council’s current service levels and spending are (1) far too little, (2) too little, (3) about right, (4) too much, or (5) far too much. Additionally, please comment on those you consider most in need of improvement.

If you feel unable to rate a particular item, you can leave it blank.

Initiative 1

Far too little 
2

Too little 
3

About right 
4

Too much 
5

Far too much 
Comment (optional)
Heritage conservation
Tourism development and promotion
Newcomer attraction and retention
Community safety and crime prevention
Opportunities for people of all abilities to participate in community life
Waste minimisation and recycling
Child care
Creative arts development
Grants and support for sports clubs and community organisations
Environmental conservation and climate change action
Skills development and networking opportunities
Celebration of Aboriginal and Torres Strait Islander culture
Celebration of multiculturalism
Aged care and accommodation
Business development and support
Placemaking to create lively public spaces
Festivals and events
Health promotion
Children and youth development
Affordable housing development

Councils provide a wide range of events and facilities. Below is a list of some of these.

For each, please indicate whether you did not attend, or did attend, in the last twelve months. Additionally, please comment on those you consider most important and/or in need of improvement.

If you feel unable to indicate whether you attended a particular event or facility, you can leave it blank.

Event or Facility 1

No, I did not attend 
2

Yes, I did attend 
Comment (optional)
Performing arts centre
Community events such as Australia Day
Regional library
Neighbourhood library
Art gallery or museum


Councils can communicate and consult with their residents through a number of different engagement methods. Below is a list of some of these.

For each, please indicate whether you consider it to be not important, or important, for your council's engagement and communication with you in future. Additionally, please comment on those you consider most important and/or in need of improvement.

If you feel unable to indicate whether a particular item is important, you can leave it blank.

Councils provide customer service to their residents through several different channels, including email, phone, social media, the council's website, and in person.

Please indicate which channel is most important to you.


If you can make time, we would love for you to answer one or more of following optional questions (select to view):

Your Placemaking Preferences Based on Images (Optional)

Based on local aspirations, councils may undertake, support or advocate for various types of placemaking initiatives. Below are images of some of these.

Please select the ones that you would most like to see in your area. Additionally, please comment on your favourites.

ThemeImage
Infrastructure Art



Streetscaping




After Sundown




Creative Commmunity Amenities





Outdoor Food & Beverages



Pop-Up Activities











Roving Activities



Your Proposed Council Budget (Optional)

Below is a hypothetical council budget. For the purposes of this question, please pretend that it reflects your council's current spending on key services.

Please indicate how much less or more you believe should be spent on each service by clicking/tapping or dragging the sliders.

ServiceCurrent Amount<= Less More =>-100% to 100%Proposed Amount
Arts and culture $6.7m
Strategic projects $14.7m
Library services $3.7m
Pest and environmental management $5.1m
Water services $39.5m
Community development and support $5.1m
Sewerage services $29.2m
Waste services $25.9m
Roads $62.9m
Local laws $3.6m
Economic development $1.6m
Talent and development $2.8m
Parks $20.8m
TOTAL $221.6m
Your Vision for Your Area (Optional)

Following are a few questions about your vision for your local area..

In a few words, please describe your vision for your local..Your Vision
Environment
Community
Economy
Governance
Infrastructure
Area Overall

And finally, a few questions about you..

Question Answer
Reflecting on the last twelve months, how satisfied do you feel with your council's overall performance on a scale from zero to 10, where zero means no satisfaction at all and 10 means complete satisfaction?
How likely are you to recommend your council to a family member or friend on a scale from zero to 10, where zero means highly unlikely and 10 means highly likely?
How old are you?
What is your gender?
For how many years have you lived in your current council area?
In what town or suburb do you usually live?
Do you identify as Aboriginal or Torres Strait Islander?   No      Yes   
  Prefer not to say
Do you speak a language other than English at home?   No      Yes   
  Prefer not to say
Do you require assistance with day-to-day activities?   No      Yes   
  Prefer not to say
Do you have dependent children under the age of 18?   No      Yes   
  Prefer not to say
Do you rent the home you live in?   No      Yes   
  Prefer not to say
Are you paying a mortgage?   No      Yes   
  Prefer not to say
Thinking about paid work, do you currently work not at all, part time, or full time?
Which best describes your annual household income before tax?
Which best describes the industry you work or last worked in?
Which best describes the level of education you have completed?
If you would like to receive email newsletters from your council, please enter your email address.
On average, in the last twelve months, how many hours per week did you do voluntary work through an organisation or group?